Refunds and Cancellations

At Kapwise, we strive to provide our customers with the best services. We understand that sometimes circumstances change and you may need to cancel or request a refund for a payment made through our platform. Therefore, we have a clear Refund and Cancellation Policy in place to ensure transparency and fairness.

In case of an overpayment or double payment, we will initiate a refund within 24 hours of receiving your request.

Refunds will be credited to the original payment method used at the time of payment.

If you wish to cancel an ongoing transaction, you can do so within 30 minutes of making the payment.

Once the transaction is processed, it cannot be canceled or modified.

If you have subscribed to a service, you can cancel it anytime. However, no refunds will be provided for the remaining period of the subscription.

We reserve the right to cancel any transaction if we suspect fraudulent activity or non-compliance with our terms and conditions.

Kapwise shall not be responsible for any incorrect details or inputs given from User’s end at the time of transaction at Kapwise App. The Estimated time to credit differs on a Bank to Bank basis, which may take 48 to 72 working hours in a normal scenario. In some situations the transaction settlement may take much longer time. Kapwise will not be responsible for such scenarios and the User may contact the Bank considering the timeline. Kapwise, in any scenario, will not be responsible for any late fee/ charges imposed by the Customer Bank. The incident will be lodged and investigated, if it is found that money was indeed charged to User payment instrument without delivery of the payment, subject to the correct information provided by the user, then the money will be refunded to the Source Account within twenty-five (25) working days or as per the present law mandate, from the date of receipt of User query. All refunds will be credited to the Source Account. However, Kapwise disclaims any and all liability, including for refunds, in the event of any error arising from a failure in the applicable bank, card network, or any other intermediary service provider’s systems or networks. In case a payment has been erroneously made and credited to a User credit card account, loan, Account, BNPL Account or Bank account, Kapwise reserves the right to automatically initiate a refund through User’s bank. The User is hereby giving her/his consent to refund the wrongful initiated payment and to offset any wrongful transaction. Such transaction or action will be informed to the User in a timely manner.

It is possible that in certain situations, Company may be unable to accept your specific request or the transactions entered by you may become unsuccessful due to reasons that may include technical/server errors, incomplete KYC, or any other reason that can be attributed to Company. In such cases, the refund of the amount will be initiated according to terms and conditions of the company as specified.

Refunds (if any) in case of failed / returned / rejected / cancelled transactions shall be applied to the respective wallet and /or card on receipt of funds to the extent that payment was made initially by debit to the wallet and /or card after deducting necessary service and statutory charges as applicable, even if such application of funds results in exceeding the limits prescribed. However, refunds in case of failed / returned / rejected / cancelled transactions using any other payment instrument shall not be credited to the wallet and/ or card of User.

Note: Please reach out to our customer support team for any queries or concerns related to refunds and cancellations. We are available 24/7 to assist you.

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